Night Owl Typing

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Night Owl Typing

ONLINE TYPING SERVICES

Return & Refund Policy - Online Typing Services

RETURN POLICY

Due to the non-returnable nature of this service, we do not accept returns on any orders. All sales are final.

REFUND POLICY

All sales are final. No refunds are accepted, except as set out in this Refund Policy:

Cancellations - Order cancellations cannot be accepted after payment has been received. Upon payment, orders are sent to word processing.

All paid service and processing fees are non-refundable.

Technical Issues - Refunds are not accepted if there is a technical issue with the electronic delivery of your completed order.

If there are any technical issues with the electronic delivery of your PDF file (digital version - FREE), a paper version (hard-copy) of your typed finished document will be shipped to the mailing address that you provided in the Order form. A $12.00 shipping charge applies and will be billed to you to cover the shipping cost and must be paid prior to mailing. Please refer to our Shipping & Delivery Policy for more information and additional details.

If you're experiencing any technical issues with the electronic delivery of your order, please let us know by completing the HELP form and sending it to us. Alternatively, you can reach out to us by replying to your orders shipping & delivery confirmation email through the secure message portal.

Our Night Owl typists strive to be 100% efficient, error-free and provide you with the very best quality of service possible.

IMPORTANT NOTE

Please proofread your typed document to catch any grammatical errors, misspellings, faulty punctuation, syntax and/or typographical errors.

We offer a One-Time, No Charge option for any minor corrections to your completed typed document within 10 days of the delivery date of your order. There is no processing fee. Please refer to the Document Corrections, Changes & Pricing section on our Pricing page for more information and details on how to get any corrections made.

Refund Exceptions

If your order has not been completed and sent to you within 14 days of receipt of your payment, you can request a FULL REFUND of your money back. Applies only to small & medium orders and orders less than (5) pages typed (based on our default document format settings).
Large orders - orders 41-60 pages typed (based on our default document format settings) require additional time to process. An estimated completion date and send date will be included in your email invoice. If a large order is completed after an estimated date, it does not qualify for any refunds. If you would like a large order completed by a specific date, please Contact Us to inquire before submitting your order. If you have a large order that was supposed to be completed and sent to you by a specific date and it wasn't, you can request a FULL REFUND of your money back.
'Rush Orders' are for small orders and small orders less than (5) pages typed (based on our default document format settings). If your 'Rush Order' has not been completed and sent to you within the time-frame agreed upon, you can request a FULL REFUND of your money back. All other Special Orders - more information is Coming soon!
If you have an order that was supposed to be completed and sent to you by a specific date and it was not, you can request a FULL REFUND of your money back.

For help and assistance with order refunds, please let us know by completing the HELP form and sending it to us. Alternatively, you can reach out to us by replying to your orders confirmation email through the secure message portal.

Important Note - date completed and date sent does not mean the delivery date or date that you received your order. Technical issues, shipping problems, and various matters beyond our control can affect order delivery dates and times.

We strive to be 100% efficient and want you to be a satisfied customer. Should a matter arise from your paid order that needs our attention, please complete the HELP form and send it to us. Include as much detail as possible regarding your issue and we will do our best to get the matter resolved promptly. Alternatively, you can reach out to us by replying to your orders confirmation email through the secure message portal.

For more information on our Return & Refund Policy, please refer to our Frequently Asked Questions page for details.

Night Owl Typing

ONLINE TYPING SERVICES

Return & Refund Policy - Online Typing Services

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