Our phone is temporarily down. Please email us at nightowltyping.contactus@gmail.com.
Our phone is temporarily down. Please email us at nightowltyping.contactus@gmail.com.
ORDER FORM REQUIREMENTS & LEGIBILITY QUESTIONS
PLEASE NOTE: IF YOU CANNOT FIND AN ANSWER TO YOUR QUESTION ON OUR FREQUENTLY ASKED QUESTIONS PAGE, PLEASE USE OUR CONTACT US FORM TO SEND US YOUR INQUIRY.
We will review each page in your order submission for legibility issues. Each page must be legible for us to successfully process your order.
If your order submission meets our legibility requirements, we will send you an email invoice (with instructions on how to pay for your order) to the email address that you provided in your order form submission.
If your order submission does not meet our legibility requirements, we will send you an email and let you know along with some helpful tips on how to resubmit your order successfully.
We are sorry but handwritten pages that are difficult to make out will not be accepted. If we can't read it then we won't be able to type it.
If your handwritten document meets our legibility requirements, we will send you an email invoice (with instructions on how to pay for your order) to the email address that you provided in your order form submission.
If your handwritten document does not meet our legibility requirements, we will send you an email and let you know along with some helpful tips on how to resubmit your order successfully.
Illegible means not clear enough to be read or impossible or very hard to read.
Yes. It is required that all pages in your handwritten document be numbered. Also, you'll need to let us know the total number of pages included in your handwritten document. This will assist us with navigating through your order while it is being processed.
We may find a word or a few words that are unreadable after we begin typing your handwritten document. In the event that should occur we will highlight or circle the word(s) that are undecipherable and send you an email of those handwritten pages and ask you to provide us with the word(s) in question.
No. Your handwritten document can be on notebook college rule sheets, yellow-lined legal pad sheets, blank copy paper, etc.
Handwriting that is difficult to read, unreadable. Usually the only person who can read it is the person that wrote it.
No. We are an online typing service only.
DOCUMENT FORMAT SETTINGS QUESTIONS
Our default document format settings are the following:
Margins in (inches)
Top = 1" inch
Bottom = 1" inch
Right = 1" inch
Left = 1" inch
Spacing = Double Space
Font Face = Times New Roman
Font Size: 12 PT
Header & Footer = 0.5"
Page Numbering = Yes, Bottom Right (Page # of #)
Alignment = Justify
Orientation = Portrait
Paper Size - Letter (8.5" x 11")
To view an example click here.
Here is a list of font face types our Night Owl typists can type in:
Arial
Caveat
Comfortaa
Comic Sans MS
Courier New
EB Garamond
Georgia
Lobster
Lora
Merriweather
Montserrat
Nunito
Oswald
Pacifico
Playfair Display
PT Serif
Roboto
Roboto Mono
Spectral
Times New Roman
Trebuchet MS
Verdana
Note: Please specify your font face choice in the Document Format Settings section of the Order Form.
No problem. Just specify your spacing requirements in the Order Form before submitting your order.
Please note that the 'billing rate' price per page is for straight typing with no revisions required, for all 'listed' services (does not apply to special orders) and is calculated and based on our (default) document format settings as indicated in our PRICE LIST.
You can refer to this guideline and enter all of your document format settings (if different from the default) in the ‘Document Format Settings’ section of the Order Form.
SCAN DOCUMENT & FILE REQUIREMENTS QUESTIONS
Most smartphones come with apps such as Google Drive (Android) and Notes (iOS) that can use the built-in camera to capture and scan a document.
Scan any kind of document using your smartphone and save it as a PDF file.
PDF files are one of the most common file formats for scanned documents (and just about any kind of electronic document).
PDF is an abbreviation that stands for Portable Document Format. It's a versatile file format created by Adobe that gives people an easy, reliable way to present and exchange documents regardless of the hardware, software, or operating systems being used by anyone who views the document.
If you've ever downloaded a printable form or document from the Web, there's a good chance it was a PDF file.
Whenever you see a file that ends with .pdf, that means it's a PDF file.
Scan a document
To scan documents on Google Drive, go to the Google Drive app or drive.google.com on an android phone or tablet.
You can't scan documents with Google Drive on iPhone and iPad.
You can use the Notes app to scan documents on your iPhone or iPad.
Scan a document
You can defend yourself against viruses and other attacks through best practices, good judgment, and constant vigilance.
There are many proactive ways to protect against hacking. Effective ways to defend yourself include:
Yes. Depending on where you attach your file, the file size limits are the following:
Order Form (attachments) - Individual files cannot exceed 10 MB. If multiple files are uploaded the total cannot exceed 15 MB.
Secure Message Portal (email attachments) - Files cannot exceed 35 MB.
Compress Your Files
You can turn a file attachment into a .zip file. Zipped files are compressed versions of your file attachments.
Zip is a common file format that's used to compress one or more files together into a single location. This reduces file size and makes it easier to transport or store. A recipient can unzip (or extract) a zip file after transport and use the file in the original format.
Whenever you see the extensions .zip or .ZIP at the end of a file name, you're looking at a zip file.
Zip files are individual files that contain one or more compressed files. People zip files to keep related groups of files together and to make files smaller so they are easier and faster to share via the web or by email.
PAYMENT & BILLING QUESTIONS
We'll send you a Night Owl Typing email invoice (with instructions on how to pay for your order with PayPal) to the email address that you provided in your Order Form.
Please Note: A confirmed address is required. For more information on how to confirm your address, please refer to PayPal's website for details.
PAYMENTS WITHOUT A CONFIRMED ADDRESS ARE NOT ACCEPTED.
Full payment is due upon receipt of the emailed invoice. Once we receive your payment, one of our Night Owl typists will begin typing your handwritten document. For turnaround times and delivery options, please see our Shipping & Delivery page for details.
We'll email you within 1-3 days of receiving your Order Form.
If your Order Form includes your handwritten document and it is approved, you will receive a Night Owl Typing email invoice with instructions on how to pay for your order.
If your Order Form did not include your handwritten document, there is an additional 1-3 days that is needed to process your order.
If your handwritten document does not meet our legibility requirements, we will send you an email and let you know along with some helpful tips on how to resubmit your order successfully.
At this time Night Owl Typing accepts PayPal payments only. (A confirmed address is required).
If you choose your preferred method of delivery to 'Ship My Order', there is a shipping cost of $12.00 that will be added to your bill. Estimated delivery time is 1-3 business days. Expedited shipping is available upon request and at a higher cost.
We only ship within the contiguous United States (lower 48 states) at this time.
The 'billing rate' price per page is for straight typing with no revisions required, for all 'listed' services (excludes special orders) and is calculated and based on our (default) document format settings as indicated in our PRICE LIST.
To get an idea of how one typed page looks with our (default) document format settings and the cost of $4.00 for a single page, click here to view an example.
SHIPPING & DELIVERY QUESTIONS
Most orders less than 40 pages (based on our default document format settings) are completed within 3-5 business days after receiving your payment, then sent to you via your preferred method of delivery.
If you selected electronic delivery, you will receive instant access to your document once it has been completed. If you selected the shipping method, there is an additional (estimated) 2-4 business days in transit time before your completed order gets to you.
Expedited shipping is available upon request and at a higher cost.
A digital version of your typed document will be emailed to you as a PDF File attachment.
PDF File - Fast, Convenient & FREE
If you selected electronic delivery, you will receive instant access to your document once it has been completed.
You should make sure that you have an up to date PDF reader like Adobe Reader, Adobe Acrobat or similar software to view and print your PDF file. You will need to check if your software has the editing feature. If it does you should be able to edit and revise your typed document on your own.
Sorry, we are unable to ship to P.O. boxes or military addresses at this time.
Sorry, we only ship within the contiguous United States (lower 48 states) at this time.
You will receive a shipping confirmation email with tracking information as soon as your order has shipped. You can use your tracking number to track the status of your package 24/7.
We work hard to ship your order as fast as possible. Most orders less than 40 pages (based on our default document format settings) are completed within 3-5 business days after receiving your payment, then sent to you via your preferred method of delivery. If you selected the shipping method, there is an additional (estimated) 2-4 business days in transit time before your completed order gets to you.
You will receive a shipping confirmation email with tracking information as soon as your order has shipped. Once shipped, you can view the status of your order at any time by using your tracking number.
Please note: Delivery times for shipping are not guaranteed.
Expedited shipping is available upon request and at a higher cost.
No. If you're not home, the driver will leave it at your door or with your door attendant.
A paper version (hard-copy) of your typed document will be shipped to your mailing address for a cost of $12.00.
Expedited shipping is available upon request and at a higher cost.
We are sorry to hear that you had a problem with your shipping carrier. If there is a delivery problem with your order, please let us know by completing the HELP form and sending it to us. Alternatively, you can reach out to us by replying to your orders shipping & delivery confirmation email through the secure message portal and we will contact the shipping carrier to resolve the problem as quickly as possible.
We are constantly working to improve the quality of our service from beginning to end, so if you have a delivery issue, we want to know about it.
PROCESSING FEE & TIME QUESTIONS
The processing fee helps support and cover a broad range of operating costs including but not limited to nightowltyping.com operations, platform maintenance and customer support.
The processing fee is a charge for processing each order and included in the total amount due to your invoice. Processing fees vary, are based on order size and turnaround times and subject to change without notice.
Most small and medium orders - orders less than 40 pages typed (based on our default document format settings) are completed within 3-5 business days after receipt of your payment, then sent to you via your preferred method of delivery.
Large orders - orders 41-60 pages typed (based on our default document format settings) require additional time to process. Please inquire.
'Rush Orders' are for small orders and small orders less than 5 pages typed (based on our default document format settings) and are subject to availability. Please Contact Us to inquire before submitting your order. All other Special Orders - more information is Coming soon!
RETURN & REFUND QUESTIONS
Due to the non-returnable nature of this service, we do not accept returns on any orders. All sales are final.
No refunds are accepted, except as set out in our Return and Refund Policy. For more information regarding the exceptions to our no refund policy, please refer to our Return & Refund Policy for details.
For help and assistance with order refunds, please let us know by completing the HELP form and sending it to us. Alternatively, you can reach out to us by replying to your orders confirmation email through the secure message portal.
OTHER QUESTIONS
Yes. Please note a spellcheck may not be enough to catch all spelling errors. It is important that you double-check your order for any spelling errors or typos that may exist.
Please proofread your typed document to catch any grammatical errors, misspellings, faulty punctuation, syntax and/or typographical errors.
We offer a One-Time, No Charge option for any minor corrections to your completed typed document within 10 days of the delivery date of your order. There is no processing fee. Please refer to the Document Corrections, Changes & Pricing section on our Pricing page for more information and details on how to get any corrections made.
You should make sure that you have an up to date PDF reader like Adobe Reader, Adobe Acrobat or similar software to view and print your PDF file. You will need to check if your software has the editing feature. If it does you should be able to edit and revise your typed document on your own.
No. We do not provide any kind of grammar assistance.
We do not provide editing services. We are strictly an online typing service and we only type what you write.
Please Note: If you need to make any changes or corrections to your completed typed document, we offer some options for typing any handwritten revisions you've made. Please refer to the Document Corrections, Changes & Pricing section on our Pricing page for more information.
Our Night Owl typists strive to be 100% efficient, error-free and provide you with the very best quality of service possible. It is important to proofread your typed document to catch any grammatical errors, misspellings, faulty punctuation, syntax and/or typographical errors.
We offer a One-Time, No Charge option for any minor corrections to your completed typed document within 10 days of the delivery date of your order. There is no processing fee.
Should you find any typographical errors on your completed typed document, please refer to the Document Corrections, Changes & Pricing section on our Pricing page for more information and details on how to get any corrections made.
No. We do not provide audio/video transcription services online or in person.
A current list of the many different kinds of jobs or projects we accept for typing can be found on our Pricing page under the Typing Price List section or here below. Please check back periodically for any newer updates.
List of jobs or projects we typed include:
List of jobs or projects that we do not undertake:
If you are unsure if we can take on your project or job, please feel free to contact us at CONTACT@NIGHTOWLTYPING.COM to inquire and we will let you know.
www.nightowltyping.com
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